These Terms & Conditions explain how our website works, what you can expect from us, and what we expect from you. We have written them in plain language, so you actually understand what you are agreeing to when you shop with us.
Your data and payments are protected at every step.
Prices shown include what you need to know, no hidden surprises.
Every transaction goes through certified, secure payment gateways.
A clear, fair process if something is not right. Read more
A few simple things we ask of you, like choosing the correct iPhone model.
Your personal information is handled with care. Read more
LuminaKartt is an Indian eCommerce brand designing premium and trendy iPhone cases. We built this website so you can browse, choose, and order your favourite case with confidence.
These Terms & Conditions explain how our website and your orders work. By browsing our website or placing an order, you agree to these terms. If anything here does not make sense, our support team is happy to explain it in plain language.
To place an order on our website, you should be at least 18 years old, or place your order with a parent or guardian's involvement if you are younger. By placing an order, you confirm that:
We do our best to describe every product accurately, including material, finish, and features.
Images are for illustration, and actual colour or texture may vary slightly depending on your screen and lighting.
Minor colour differences between what you see online and what you receive can happen, and are not considered a defect.
Products are subject to availability, and a listed item can occasionally go out of stock before your order is confirmed.
We update stock levels regularly, but in rare cases, a product may sell out faster than our system updates.
Since many of our designs involve printing or detailed finishing, very minor variations between individual pieces are normal and expected.
Every LuminaKartt case is designed for a specific iPhone model, including exact cutouts for the camera, buttons, and ports. Because of this:
Once you place an order, you will receive a confirmation by email or SMS. This confirms we have received your order, it does not guarantee the order will be fulfilled in every case.
Before final processing, we may:
We process and dispatch orders promptly, and share estimated delivery timelines at checkout. Orders are shipped through our trusted courier partners, and while we aim for on-time delivery, occasional delays can happen due to logistics, weather, or courier-related issues beyond our control.
Please make sure your delivery address is complete and accurate, incorrect addresses can cause delays or failed deliveries.
For full details on processing times, delivery estimates, and courier partners, see our Shipping Policy.
View Shipping PolicyIf something is wrong with your order, such as damage, a defect, or a wrong item, we offer a clear exchange and replacement process. Report the issue within the timeline mentioned in our Exchange & Return Policy, along with the required photos or video, and our team will verify and resolve it.
Refunds apply only in specific situations, such as cancellations before shipping or when a replacement is not available, also explained in that policy.
For full details, timelines, and the exact process, see our Exchange & Return Policy.
View Exchange & Return PolicyYou can cancel your order anytime before it is packed or shipped, and receive a full refund.
Once your order has shipped, it cannot be cancelled. If you no longer want the item, you can follow the return process after delivery, as explained in our Exchange & Return Policy.
Refunds for eligible cancellations are processed within 5 to 7 business days to your original payment method.
Everything you see on our website, including the LuminaKartt name, logo, product photos, graphics, and designs, belongs to LuminaKartt or is used with permission. You are welcome to browse and share our content for personal, non-commercial purposes, such as sharing a product link with a friend.
Please do not copy, reproduce, or use our brand name, images, or designs for commercial purposes without our written permission.
Violating these terms may result in an order being cancelled, an account being suspended, or further action if necessary.
We love hearing what you think about your LuminaKartt case. When you leave a review or share content about us, please keep it honest and based on your real experience, and use respectful language.
We may moderate reviews and remove any content that is offensive, spam, fake, or unrelated to the product. By submitting a review, you allow us to display it on our website and, occasionally, in our marketing.
Certain parts of your shopping experience involve trusted third parties, including:
Once you interact with any of these third parties directly, their own terms and privacy policies apply.
We work hard to give you accurate information, secure payments, and a smooth shopping experience. That said, like any online business, we cannot guarantee the website will be completely error-free or available at all times.
To the extent allowed by law, LuminaKartt's responsibility for any issue relating to your order is limited to the value of that order, such as offering a replacement or refund. We are not responsible for indirect losses that are not directly connected to the product itself.
Nothing in this section limits any right you already have under Indian consumer protection law.
We take your privacy seriously. Your personal information is collected, used, and protected as explained in our Privacy & Security Centre, which covers what we collect, how we protect it, and your rights over your own data.
We may update these Terms & Conditions from time to time, to reflect changes in our practices, products, or the law. Any changes will be reflected on this page, along with an updated "Last Updated" date. Continuing to use our website after changes are posted means you accept the revised terms.
These Terms & Conditions are governed by the laws of India. For any dispute not covered under consumer protection law, the courts of New Delhi shall have jurisdiction.
If you have a concern with your order, we encourage you to contact our support team first, most issues can be resolved quickly this way. You also have the right to approach the appropriate consumer dispute redressal forum under Indian consumer protection law, regardless of this jurisdiction clause.
Typical Response Time: within 24 to 48 hours. Please keep your order number handy when you reach out.
Contact UsThese Terms & Conditions exist to create a shopping experience that is safe, transparent, and fair for everyone, not to make things complicated.
If anything here is unclear, we would genuinely rather you ask us than wonder.
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