Privacy & Security Centre
Shopping with us means sharing some personal details, like your name, address, and payment information. We take that seriously. This page explains, in plain language, what we collect, why we collect it, and how we keep it safe.
2. Privacy at a Glance
Your Information Stays Protected
We use strict internal controls to keep your data safe.
Secure Checkout
Every transaction happens over an encrypted connection.
Encrypted Payments
Processed through certified payment gateways, never stored in full by us.
Trusted Payment Partners
We work only with recognised, secure payment providers.
No Selling of Information
We never sell or rent your personal data to anyone.
Easy Privacy Support
Our privacy team is a message away if you have any concern.
3. Our Privacy Promise
We believe your personal information belongs to you, not to us. Here is what that means in practice:
- We only collect what we genuinely need to serve you.
- We never sell your personal information to anyone, for any reason.
- We protect your data using industry standard security practices.
- We give you clear control over your information and your communication preferences.
- We explain things in plain language, not legal jargon.
- If anything on this page is unclear, our privacy team is happy to explain it in simple terms.
4. Information We Collect
Personal Information
Your name, phone number, email address, and delivery address, collected when you place an order or create an account.
Order Information
Details of what you ordered, your order history, and any preferences you share, such as gift wrapping or delivery instructions.
Payment Information
The payment method you use and a transaction reference. We do not store your complete card number or CVV, these are handled directly by our secure payment gateway partners.
Technical Information
Your IP address, browser type, and device information, collected automatically to keep the website secure and working properly.
Cookies
Small files stored on your browser that help the website remember your preferences and understand how the site is used. See Section 8 for full details.
5. Why We Collect Your Information
| Information | Why We Need It | How It Helps You |
|---|---|---|
| Name and contact details | To process and deliver your order | Your parcel reaches the right person, and we can update you if needed |
| Delivery address | For shipping and any exchange or return | Accurate, timely delivery and easy pickups if something needs to go back |
| Payment information | To complete your transaction securely | A fast and safe checkout experience |
| Order history | To manage support, exchanges, and refunds | Quicker resolution if there is ever an issue with your order |
| Technical and device information | To keep the website secure and running smoothly | A safer browsing experience and protection against fraud |
| Cookies | To remember your preferences and understand site performance | A smoother, faster experience on your next visit |
Name and contact details
Why: To process and deliver your order
Benefit: Your parcel reaches the right person, and we can update you if needed
Delivery address
Why: For shipping and any exchange or return
Benefit: Accurate, timely delivery and easy pickups if something needs to go back
Payment information
Why: To complete your transaction securely
Benefit: A fast and safe checkout experience
Order history
Why: To manage support, exchanges, and refunds
Benefit: Quicker resolution if there is ever an issue with your order
Technical and device information
Why: To keep the website secure and running smoothly
Benefit: A safer browsing experience and protection against fraud
Cookies
Why: To remember your preferences and understand site performance
Benefit: A smoother, faster experience on your next visit
6. How We Protect Your Information
7. Secure Payment Protection
We support UPI, credit cards, debit cards, net banking, and popular wallets, so you can pay however is most convenient for you. Every payment is processed through a certified, secure payment gateway.
Payment Security Guarantee:
- Your payment details are encrypted from the moment you enter them.
- LuminaKartt does not store your complete card number, CVV, or UPI PIN at any point.
- Your payment gateway partner follows industry security standards built specifically for handling financial transactions.
* If a payment fails or an amount is deducted without a successful order, any refund is processed automatically or after a quick check by our support team.
9. Who We Share Your Information With
We share limited information only with partners who help us serve you, and only for that purpose:
Payment Providers
To securely process your payment.
Shipping and Delivery Partners
To get your order to your address correctly.
Analytics Providers
To understand website performance and improve your experience.
Customer Support Tools
To help our team assist you quickly when you reach out.
10. Your Privacy Rights
Access your information
Request a copy of the personal data we hold about you.
Update your details
Change your contact information, address, or preferences anytime.
Correct information
Ask us to fix anything that is inaccurate.
Request account deletion
Ask us to delete your account and associated personal data, subject to legal requirements.
Opt out of marketing
Stop receiving promotional messages whenever you choose.
Contact our privacy team
Reach out with any question or concern about your data.
11. Marketing Communication Preferences
With your consent, we may send order updates and occasional promotions through:
You can unsubscribe from promotional messages anytime, using the unsubscribe link in emails, by replying STOP to SMS, or by messaging our support team directly. Order-related updates, such as shipping confirmations, are sent regardless of marketing preferences, since these are necessary to complete your purchase.
12. Data Retention
We keep your information only for as long as it is needed:
- Order & Payment Records: Retained for as long as required to support returns, exchanges, warranty claims, and accounting or tax requirements.
- Account Information: Retained while your account remains active.
- Account Deletion: If you request account deletion, we remove your personal data within a reasonable time, except information we are legally required to retain.
13. Children's Privacy
14. Third-Party Websites
Our website may contain links to other websites, such as our payment gateway partner or our social media pages. Once you leave our website, that other website's own privacy policy applies, not ours. We encourage you to review their privacy practices before sharing any information.
15. Tips to Keep Your Account Safe
Security Advice & Scam Prevention:
- Use a strong, unique password for your account.
- Never share your OTP with anyone, even if they claim to be from LuminaKartt.
- Be cautious of calls or messages asking for payment details or OTPs; we will never ask for this over a call.
- Verify emails by checking they come from an official LuminaKartt address.
- Never share your card number, CVV, or UPI PIN with anyone, including anyone claiming to represent us.
- If something feels suspicious, contact our support team directly to confirm before responding.
16. Updates to This Policy
We may update this Privacy & Security Centre from time to time, to reflect changes in our practices or in the law. Any significant change will be reflected on this page, along with an updated "Last Updated" date shown below. We encourage you to check back occasionally.
Last Updated: August 6, 202617. Contact Our Privacy Team
Have a question about your data or this page? Our privacy team is here to help.
18. Frequently Asked Questions
19. Our Commitment to You
Thank you for trusting LuminaKartt with your information. Protecting your privacy is not a separate task for us, it is part of giving you a shopping experience you can feel good about, from the moment you browse to the moment your order arrives.
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